Support

We answer our own mail.

Traverse is made by a tiny studio, so support mail lands with the person who wrote the code. Write to hello@traversefocus.com and you'll usually hear back within a day or two.

Common questions

My apps aren't blocking.

Check that Traverse has Screen Time permission: Settings → Screen Time → Apps with Screen Time access. If you removed and reinstalled the app, you'll need to grant it again and re-select your blocked apps.

Did I lose gold or atlas progress?

Charted land can't be lost — that's Law II. Gold only decreases when you spend it on unlocks or structures. If a balance looks wrong, email us the details and we'll dig in.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple: Settings → your name → Subscriptions → Traverse. Cancelling keeps the Commission active until the end of the paid period, and your atlas is yours regardless.

How do I join the beta?

Email hello@traversefocus.com with the subject "Founding cartographer" and we'll send a TestFlight invite when spots open.